Honest Pricing That Makes Sense
We've spent years figuring out what actually works for Australian businesses trying to improve how they connect with customers.
Our pricing reflects the real time and expertise needed to build genuine customer relationships. No hidden fees, no surprises. Just straightforward support that grows with your business. We started offering these services back in 2019 after seeing too many companies struggle with one-size-fits-all solutions that didn't fit anyone properly.
How We Got Here
Building this pricing structure wasn't straightforward. We learned what works through plenty of trial and error.
Started Small on the Gold Coast
Three of us working from a shared office space, helping local retailers figure out why their customers weren't coming back. We charged hourly rates because we honestly didn't know what else to do. Some months were good, others not so much.
First Fixed-Price Package
After working with about thirty businesses, we noticed patterns. Most needed similar foundational work before anything fancy could happen. So we bundled the basics together. It wasn't perfect, but clients appreciated knowing the cost upfront instead of watching the meter run.
Expanded to Three Service Tiers
By this point we had helped over a hundred businesses across Queensland and NSW. Some needed quick wins, others wanted complete overhauls. We restructured everything into three clear options based on what we'd actually seen work in practice, not what sounded good in theory.
Refined Our Approach
We're still learning, honestly. Last year we adjusted our pricing after feedback showed businesses valued ongoing support more than one-off projects. Now our packages include regular check-ins because customer relationships aren't something you fix once and forget about.
Choose What Fits Your Business
These aren't rigid boxes. We've had Starter clients outgrow their plan in three months, and Enterprise clients who really just needed Professional support.
Starter
- Monthly customer feedback analysis
- Basic response templates that actually sound human
- Two consultation sessions per month
- Email support within 24 hours
- Quarterly strategy review
Professional
- Everything in Starter, plus
- Weekly feedback monitoring and reporting
- Custom communication strategy development
- Four consultation sessions per month
- Priority email and phone support
- Staff training workshops (quarterly)
- Crisis communication support
Enterprise
- Everything in Professional, plus
- Daily customer sentiment tracking
- Dedicated account manager
- Unlimited consultation sessions
- 24/7 emergency support line
- Monthly staff training sessions
- Custom tool development and integration
- Quarterly executive briefings
How to Pick the Right Plan
Be Honest About Your Current Situation
If you're still using spreadsheets to track customer complaints, start with Starter. Seriously. We've seen businesses jump to Enterprise too early and waste money on features they couldn't use yet.
Think About Available Time
Professional and Enterprise plans assume you'll actually implement what we suggest. If nobody on your team has bandwidth to attend workshops or make changes, save your money until they do.
Consider Your Growth Timeline
Planning to expand rapidly? Enterprise might make sense even if you're small now. The custom tools and dedicated support help you scale without hitting communication bottlenecks later.
Just Ask Us
We'd rather have a fifteen-minute conversation and recommend the right fit than lock you into something that doesn't work. Sometimes the best answer is "wait six months and call us back."
We started with Professional thinking we needed all the bells and whistles. Mira from solytheron actually suggested we drop to Starter for the first quarter until we had basic processes sorted. That honesty meant a lot.
The monthly check-ins actually happen, which sounds basic but our previous consultant would disappear for months. Having Adela review our progress every few weeks keeps us accountable.
