Information We Collect

We gather different types of information depending on how you interact with our services. Most of this happens when you reach out to us or start using our platform.

Personal Information You Provide

When you sign up or contact us, we collect basic details like your name, email, phone number, and postal address. If you're using our financial services, we'll also need your date of birth, tax file number, and banking details. It's all standard stuff for financial services in Australia.

• Contact details including full name, email addresses, phone numbers
• Financial identification such as TFN, bank account numbers, credit card details
• Employment information including income verification documents
• Identity verification documents like driver's licence or passport copies
• Communication preferences and service history with our team

Information We Collect Automatically

Our systems automatically log certain technical information when you visit our website. This includes your IP address, browser type, device information, and how you navigate through our pages. We use this to improve the site experience and spot any security issues early.

How We Use Your Information

Everything we collect serves a specific purpose. We're not in the business of gathering data just to have it sitting around.

We occasionally send service updates or information about changes that affect your account. You can opt out of marketing communications anytime, but we'll still need to send you essential service messages.

Data Sharing and Third Parties

We don't sell your information. Period. But we do share it with specific partners when necessary to provide our services or meet legal requirements.

Service Providers

We work with third-party companies for things like payment processing, cloud storage, and customer support tools. These providers only access information needed for their specific function and are bound by strict confidentiality agreements. All our major service providers operate within Australia or have Australian data residency options.

Regulatory Bodies

As a financial services provider, we're required to share information with ASIC, the ATO, and AUSTRAC when requested. This isn't optional—it's part of operating legally in the Australian financial sector. We also report suspicious transactions to authorities as required by anti-money laundering legislation.

Business Transfers

If solytheron is acquired or merged with another company, your information would transfer to the new entity. We'd notify you beforehand and ensure the acquiring company maintains equivalent privacy standards.

Your Rights and Choices

Australian privacy law gives you several rights regarding your personal information. Here's what you can do and how to do it.

Access Your Information

You can request a copy of all personal information we hold about you. We'll provide this within 30 days in a commonly used format. There's no charge for reasonable requests, though we might ask you to verify your identity first.

Correct Your Information

If any of your details are wrong or outdated, let us know and we'll fix it. You can update most information directly through your account dashboard. For changes to verified identity documents, we'll need supporting documentation.

Request Deletion

You can ask us to delete your information, though we might need to keep certain records for legal or regulatory reasons. For instance, financial transaction records must be retained for seven years under Australian law. We'll delete everything we legally can and explain what needs to stay.

1. Email your request to info@solytheron.com with "Privacy Request" in the subject line
2. Include your full name and the email address associated with your account
3. Specify exactly what you'd like us to do (access, correction, or deletion)
4. We'll confirm receipt within 5 business days and respond fully within 30 days
5. If we need more information to process your request, we'll reach out promptly

If you're not satisfied with how we handle your request, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Data Security and Protection

We take security seriously because financial data deserves serious protection. Our approach combines technical safeguards with strict internal policies.

Technical Measures

• 256-bit SSL encryption for all data transmitted between your device and our servers
• Data at rest encrypted using AES-256 encryption standards
• Multi-factor authentication required for account access
• Regular security audits and penetration testing by independent firms
• Automated monitoring for unusual activity or potential breaches
• Secure data centres with physical access controls and 24/7 monitoring

Internal Policies

Our staff can only access your information when they need it to do their job. We maintain detailed access logs and conduct regular training on privacy obligations. Every employee signs confidentiality agreements before handling any customer data.

Despite our precautions, no system is completely immune to security threats. If we detect a breach that affects your information, we'll notify you within 72 hours and explain what happened, what data was affected, and what steps we're taking.

Data Retention

We keep your information for as long as you maintain an active account with us, plus whatever additional time the law requires. This typically means:

• Financial transaction records: 7 years from the date of transaction
• Identity verification documents: 7 years after relationship ends
• Tax-related information: 7 years as required by the ATO
• General account information: 2 years after account closure
• Marketing communications data: Until you opt out or 3 years of inactivity

Once the retention period expires and there's no ongoing legal reason to keep the data, we permanently delete it from our systems. This includes secure deletion from backups, which can take up to 90 days.

Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device that help the site function properly. Some are essential for basic operations, while others help us understand how people use the site.

Types of Cookies We Use

Essential cookies keep you logged in and remember your preferences during a session. We also use analytics cookies to see which pages get the most traffic and where people tend to drop off. You can disable non-essential cookies through your browser settings, though this might limit some functionality.

We don't use third-party advertising cookies or tracking pixels for behavioral advertising. Our analytics are purely for improving our own service.

Children's Privacy

Our services aren't designed for anyone under 18. We don't knowingly collect information from minors. If we discover we've inadvertently collected data from someone under 18, we'll delete it immediately. If you're a parent or guardian and believe your child has provided us with information, please contact us right away.

International Data Transfers

We primarily store and process data within Australia using Australian-based servers. Occasionally, our service providers might process data overseas—typically in countries with comparable privacy protections like the EU or Canada. When this happens, we ensure appropriate safeguards are in place through contractual arrangements and compliance certifications.

If you're accessing our services from outside Australia, your information will be transferred to and processed in Australia according to this policy and Australian privacy law.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and display a notice on our website. The "Last Updated" date at the top shows when the most recent changes took effect.

We encourage you to review this policy periodically, especially if you're a regular user of our services. Continued use after changes are posted means you accept the updated terms.